We are sorry you are looking to return.

The only items qualified for return are our wigs and clothing.

Below are items that cannot be returned:

• Lace Cut wigs
• Clothing that has been worn & has no tags
• Final sale
• Any cosmetics, lashes, & wig care items
• Special Sales or Holiday Sales
• Any used items

Any return must be sent back in the original box or one of similar size.

*Your order may be subject to rejection if it is sent back in a polymailer or packaging too small for the item being returned

Qualified returns must be initiated within 5 days of delivery date. Once your return has been approved, packages must be postmarked within 3 business days.

Wigs and clothing may be returned for Store Credit Only and will be subject to a 10%-20% restocking fee based on the condition the wig is returned to us in.

Wig returns are accepted as long as the lace is intact, hang tag is still attached, and the wig hasn't been restyled or cut and shows no signs of wear other than try on.

*Sales or special holiday collections are not eligible for return. This includes all LAST CHANCE and any sale or discounted wigs or promos*

CLICK HERE TO BEGIN YOUR RETURN

Customers are responsible for return shipping.

Note: By keeping wig intact with hang tag and lace it ensures product wasn't purchased for 1 time use.

*Once item has been received and the returned item meets the requirements after inspection and restocking fee is assessed when applicable, product credit will be issued to your account via email attached to account.

If you have any additional questions about returns, please email Customersupport@prettypomp.com

Is this your first wig?

Choosing a color close to your natural hair is a good option to transition into wig wearing. Wigs are also meant to be fun, so trying a color that has always been your hair goals is a fun option. I choose wigs based on ease, I prefer to cut the lace and go. Some wigs will need a little more finessing to get them exactly how you want them, but for the most part we try to make them super user friendly. 

What length do you want?

All wigs range from short, medium, to long. You can pick one similar to your natural hair length or try something new!

A: Most of our wigs are available in average size, which means they fit heads 21 ½ to 22 ½ inches in circumference. The wigs have adjustable straps and stretch so they can be adjusted.

We recommend measuring your head circumference to determine if you should get regular or petite.

Visit our Crown College for how to get these measurments.

*95% of all women fit into the average size.

Wigs range in thickness, aka density. Natural hair is 110-130%. and wigs range from 130-150%, 150% being the thickest. We suggest going with a 130% density wig, if you are new to wearing wigs, since this will be closer to the density of your natural hair.

*Each wig in the description will specify density.

The average life, with proper care, is typically 3-6 months to a year. I have personally had some for longer, but it is all about preventive care.

Make sure you are not over brushing your wigs. You want to use a wig brush on your wigs and with more curly wigs, try to use a wide tooth comb.

Always try to pull your wigs off the nape of your neck to help prevent friction. The heat from your neck can cause matting, so pulling the hair forward helps prevent this.

Using proper wig care will help your wigs last a long time!

A: The best way to store a wig is to hang it or place it on a styrofoam mannequin head. If you are traveling with your wigs, we suggest either a wig travel bag or the silk bag that you received your wig in.

A: Wash and condition your wigs every 15-25 times you wear it to keep it looking soft and natural. This time will vary based on if you are putting any products in your wig or wearing any makeup. You will be able to tell when it’s time for your wig to get a bath, just like you can with hair. Over washing can cause damage to your wig too. Use a gentle laundry detergent or synthetic wig shampoo and wig conditioner or fabric softener. After washing, we suggest using some type of wig conditioning spray.

Shampoo Directions: Fill a basin with COLD WATER. Put one pump of shampoo into the basin. Put your wig into the water and swish gently. Wash one minute or less; then rinse well with COLD WATER. For best results, follow with a conditioner for synthetic wigs or fabric softener.

Absolutely you can! You can do updos, braids, and use heat tools. We recommend CAUTION with heat tools, as they can melt your wig. If you do use heat tools, start at the lowest temperature.

You can also cut your wig however you like. Add some bangs, or make it shorter to your liking!

Visit our Crown College or Youtube Channel for videos on how to style your wig.

This varies from person to person. We recommend using a Wig Grip or Wig Grip Combination. Utilizing the combs and adjustable straps are also great for making sure your wig stays on.

Although you do not have to use glue, I personally don't, you can use wig glue for a strong all day hold.