You will receive an email confirming your order, as well as an order number. The email will be sent to the same email used for the order. Don't forget to check your spam/junk folder!

Yes, email Customersupport@prettypomp.com to change your shipping address.

If your order has already been processed, unfortunately we cannot change the shipping address and you will need to contact your local post office.

Absolutely! We want to spread the love of Hair Crowns all around the globe.

If you are unable to purchase in your country, contact Customersupport@prettypomp.com and we will add it.

Once an order is placed, it takes about 1-4 business days to get it packed and shipped out.

If you purchased during a sale event or launch, it may take 3-5 business days.

We know you want your order, so our team is working as quickly as possible for you!

Expedited shipping inquiries can be sent to Customersupport@prettypomp.com

*Once the order is with the carrier, USPS or DHL, it is up to the carrier to get the package to you. Please be patient with our carriers and contact your carrier & customer support with any shipping concerns.

We do NOT offer exchanges, however we DO offer returns.

Please refer to our return policy here.

Well this depends where you live and what time of year it is!

If you live in the US, typically it takes 3-7 business days once a package has gone to our carrier.

If you live internationally, it typically takes 7-21 business days once the package has gone to our carrier.

*Holidays may cause delays in shipping times*

*We process orders in 1-4 business days and once your package is picked up by the carrier, it is 100% up to the carrier to get your package to you. Contact your local Post Office with any questions about shipping times.

Our wig shows are the preview shows to our new launches. It gives you a chance to see the products in real time before they are available.

Catch us on Live @4pm PST on TikTok and Facebook every other Tuesday!

Sadly, there is not straight answer because we often do not have an ETA.

You can sign up for email notifications on any product and add it to your wishlist to get notified!

Every product will contain measurements.

Any item that is labeled as "Petite" will be smaller head circumference.

Regular size wigs will not have a "Regular" label.