Some of our most commonly asked questions. Head over to Wig FAQ for more wig related questions!
Below are some of are common questions about orders
You will receive an email confirming your order, as well as an order number. The email will be sent to the same email used for the order. Don't forget to check your spam/junk folder!
Yes, email Customersupport@chelseysmithcosmetics.com to change your shipping address.
If your order has already been processed, unfortunately we cannot change the shipping address and you will need to contact your local post office.
Absolutely! We want to spread the love of Hair Crowns all around the globe.
If you are unable to purchase in your country, contact Customersupport@chelseysmithcosmetics.com and we will add it.
Once an order is placed, it takes about 1-4 business days to get it packed and shipped out.
During High Sale times or special events, we will need an additional 5-8 days for processing orders. Order accuracy and care are our top priority, and we work as efficiently and effectively as possible. If you need faster processing, please email our customer service.
We know you want your order, so our team is working as quickly as possible for you!
Expedited shipping inquiries can be sent to Customersupport@chelseysmithcosmetics.com
*Once the order is with the carrier, USPS or DHL, it is up to the carrier to get the package to you. Please be patient with our carriers and contact your carrier & customer support with any shipping concerns.
Huge sales, special events, Holidays, Lace cutting, and Combining orders may cause your order processing time to take longer.
Lace cutting and combining orders are services that do take longer for our staff and typically add an additional 1-3 business days to your processing time.
Large sales and special events cause delays in processing due to the increased amount of orders.
CSC is closed during Holidays, which will put a delay on processing times. Please order in advance to allow time for Carriers and CSC to process your order during the Holiday Season.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
We do NOT offer exchanges, however we DO offer returns.
Well this depends where you live and what time of year it is!
If you live in the US, typically it takes 3-7 business days once a package has gone to our carrier.
If you live internationally, it typically takes 7-21 business days once the package has gone to our carrier.
*Holidays may cause delays in shipping times*
*We process orders in 1-4 business days and once your package is picked up by the carrier, it is 100% up to the carrier to get your package to you. Contact your local Post Office with any questions about shipping times.
We take pride in our beautiful packaging at Chelsey Smith Cosmetics
We send our wigs in boxes and any other items will be sent in branded polymailers/bubble mailers.
However, any orders placed during large sale events will be sent in polymailers. Your package will still be sent out with all the love and care, of course!
We also provide free gifts in our wig orders and love giving our customers that surprise.
Free gifts are NOT guaranteed in your package and cannot be refunded, exchanged, returned, or replaced.
Below are some common questions about our products
We sell high quality synthetic wigs. All of our wigs are Lace Front, with the exception of bang units.
-Wigs with bangs are typically Hard Front, to create volume in the bangs. Although, we are introducing Lace Front bang units (they will be specified on the product)!
Every product will contain measurements.
Any item that is labeled as "Petite" will be smaller head circumference.
Regular size wigs will not have a "Regular" label.
Our wig shows are the preview shows to our new launches. It gives you a chance to see the products in real time before they are available.
Catch us on Live @4pm PST on TikTok and Facebook every other Tuesday!
Sadly, there is not straight answer because we often do not have an ETA.
You can sign up for email notifications on any product and add it to your wishlist to get notified!