You will receive an email confirming your order, as well as an order number. The email will be sent to the same email used for the order. Don't forget to check your spam/junk folder!

Please email our support team at customersupport@cscrowns.com to request an address change. If your order has already been processed, we are unable to update and you will need to reach out to USPS. CSC is not responsible for incorrect address.

Yes! We want to spread the love of Hair Crowns all around the globe. Please note that the customer is responsible for any duty fees assessed to your shipment. Fees vary per country.

If you are unable to purchase in your country, contact customersupport@cscrowns.com and we will add it.

We strive to process orders within 1-4 business days before shipping. Once with the carrier it may take an additional 3-5 business days for shipping. 

During high volume times or special events, we will need an additional 5-8 days for processing orders. Order accuracy and care are our top priority, and we work as efficiently and effectively as possible. If you need faster processing, please email our customer service. 

Expedited shipping inquiries can be sent to customersupport@cscrowns.com

*Once the order is with the carrier, USPS or DHL, it is up to the carrier to get the package to you. Please be patient with our carriers and contact your carrier & customer support with any shipping concerns.

Sales, special events and Holidays may cause extended processing times.

We apologize for the inconvenience but we are unable to combine orders.

We do NOT offer exchanges, however we DO offer returns.

Please refer to our return policy here.

US, domestic shipping, may take 3-7 days.

International shipping may take 7-21 days. 

*Holidays may cause delays in shipping times*

*We process orders in 1-4 business days and once your package is picked up by the carrier, it is 100% up to the carrier to get your package to you. Contact your local Post Office with any questions about shipping times.

We take pride in our beautiful packaging at Chelsey Smith Crowns

• Hair crowns are shipped in CSC boxes with the exception of sales/events when we ship using polymailers. Cosmetics, lashes and accessories will be shipped in polymailers. 
• We include a free gift and free nylon wig cap with a hair crown purchase. Please know free gifts/wig varied caps are not guaranteed and cannot be returned, exchanged or replaced.

Our hair crowns are high-quality synthetic, lace front with the exception of some bang units. Please see cap photos and description for each style.

Every product will contain measurements.

Any item that is labeled as "Petite" will be smaller head circumference.

Regular size wigs will not have a "Regular" label.

Our wig shows are the preview shows to our new launches. It gives you a chance to see the products in real time before they are available.

Catch us on Live @4pm PST on TikTok, Instagram and Facebook every other Tuesday!

Unfortunately, we are unable to provide an exact ETA for restocks. Depending on the manufacturer  items may take 1 to 9 months in production. The hand dying process can also be a bit tricky, some items may vary slightly in color. 

You can sign up for email notifications on any product and add it to your wishlist to get notified!

Wigs are sized by circumference from the typical hairline at the front of the head, passing just above the ears, and around the occipital bone (the bump on the back of the head). Ensure the tape is snug, but not too tight. Wigs are adjustable to be tighter, so allow for variation. Variations in sizing may result from hand manufacturing of the wig, measurement techniques, errors in measurement devices, and any hair or objects worn under the wig.