Qualified returns must be initiated within 5 days of delivery date. Once your return has been approved, packages must be postmarked within 3 business days.
Wigs and clothing may be returned for Store Credit Only andwill be subject to a 10%-20% restocking fee based on the condition the wig is returned to us in. In addition, restocking fees may be applied due to frequency of returns.
Wig returns are accepted as long as the lace is intact, hang tag is still attached, and the wig hasn't been restyled or cut and shows no signs of wear, other than try on.
Your return may be subject to rejection if:
Garbage & used wig caps are sent back in return
Tag is not attached
Strong odor or perfume
Clear signs of wear
*Sales or special holiday collections are not eligible for return. This includes all LAST CHANCE and any sale or discounted wigs or promos*
We are sorry you are looking to return.
The only items qualified for return are our wigs and clothing.
Below are items that cannot be returned:
Lace Cut wigs
Clothing that has been worn & has no tags
Any cosmetics, lashes, & wig care items
Special Sales or Holiday Sales
Any used items
Route package insurance
Route Package Insurance is NOT returnable. It is meant to protect your package until delivery, like an insurance. Because the package was successfully delivered to you, it is not returnable. You may contact Route with any questions about their policy.
Note: By keeping wig intact with hang tag and lace it ensures product wasn't purchased for 1 time use.
*Once item has been received and the returned item meets the requirements after inspection and restocking fee is assessed when applicable, product credit will be issued to your account via email attached to account.
If you have any additional questions about returns, please email Customersupport@chelseysmithcosmetics.com
Any return must be sent back in the original box or one of similar size.
*Your order may be subject to rejection if it is sent back in a polymailer or packaging too small for the item being returned
You wanted a specific out-of-stock wig and CSC found it for you, yay!
In this situation, these custom invoices will be Final Sale because we are sending an out-of-stock item found in our warehouse.