Shipping, Return, and Cancellation Policy

 

We strive to ship all orders within 24-48 hours during business days.

USPS and UPS are both provided with actual shipping cost at checkout.

Please email customersupport@prettypomp.com if you need express shipping

We do not charge any additional handling fees.

Free Shipping in the United States over $200

Shipping provided Internationally to Canada, Australia, and Europe, as well as other countries! Please email us for more information!

Cancellation Policy:

Orders must be canceled within 24 hours of purchase, after that, cancellations will not be accepted. Please email Customersupport@prettypomp.com for cancellation. 

 

Return Information:

 

Returns of non-sale wigs must be initiated within 5 days of delivery date. Once your return has been approved, packages must be postmarked within 3 business days.

Wig returns are accepted as long as the lace is intact, hang tag is still attached, and the wig hasn't been restyled or cut and shows no signs of wear other then try on. Please use the original box or another box similar in size, do not send in a poly mailer or envelope. Wigs MUST BE IN THE CONDITION THEY ARRIVED TO YOU. Please do not send back your used wig caps. 

Sale, Display, and Halloween wigs are FINAL SALE.

CLICK HERE TO BEGIN YOUR RETURN

EFFECTIVE October 1st 2021:

Wigs may be returned for PRODUCT CREDIT ONLY and EFFECTIVE JANUARY 11th 2022 RETURNS will be subject to a 10%-20% restocking fee based on the condition the wig is returned to us in.

EFFECTIVE JANUARY 11TH 2022

You get one Restocking fee free return each quarter.

Quarter cutoffs are as follows-

(Q1) Jan-Mar

(Q2) Apr-Jun

(Q3) July-Sep

(Q4) Oct-Dec

Wigs are the only product eligible for return! No returns on lashes, tanner, lash adhesive, palette rings.

For returns, once item has been received and the returned item meets the requirements after inspection and restocking fee is assessed when applicable, product credit will be issued to your account.

*Returns will be processed once a week

Customers are responsible for return shipping. Custom orders or Sale Wigs do not qualify for returns.

note: By keeping wig intact with hang tag and lace it ensures product wasn't purchased for 1 time use.