Shipping and Return Policy

 

Chelsey Smith Cosmetics strives to ship all orders within 24-48 hours during business days.

USPS and UPS are both provided with actual shipping cost at checkout.

Please email chelseysmithcosmetics@gmail.com if you need express shipping

We do not charge any additional handling fees.

Free Shipping in the United States over $200

Shipping provided Internationally to Canada, Australia, and the UK, as well as other countries! Please email us for more information!

 

Return Information:

Returns of non-sale wigs must be initiated within 5 days of delivery date. Once your return has been approved, packages must be postmarked within 3 business days.

Wig returns are accepted as long as the lace is intact, hang tag is still attached, and the wig hasn't been restyled or cut. Please use the original box or another box, but do not send in envelope. Wigs MUST BE IN THE CONDITION THEY ARRIVED TO YOU. Please do not send back your used wig caps. 

Sale, Display, and Halloween wigs are FINAL SALE.

CLICK HERE TO BEGIN YOUR RETURN

Wigs may be returned for PRODUCT CREDIT (full value) or REFUND to the original payment method MINUS 20% Restocking Fee.

Wigs are the only product eligible for return! No returns on lashes, tanner, lash adhesive, palette rings.

For returns, once item has been received and the returned item meets the requirements after inspection, you'll receive your refund within 3-5 business days (may take longer depending on payment and bank) MINUS the restocking fee.

*Returns will be processed once a week

Customers are responsible for return shipping. Custom orders do not qualify for returns or exchanges.

note: By keeping wig intact with hang tag and lace it ensures product wasn't purchased for 1 time use.