Chelsey Smith Cosmetics strives to ship all orders within 24-48 hours during business days.
USPS and UPS are both provided with actual shipping cost at checkout.
Express shipping will still need at least 24 hours of processing time and we do not process on weekends.
We do not charge any additional handling fees.
Free Shipping in the United States over $200
Shipping provided Internationally to Canada, Australia, and the UK, as well as other countries! Please email us for more information!
Return and Exchange Information:
Any unit can be returned for any reason within 5 days after the wig has been delivered as shown by tracking. Returns are accepted as long as the lace is intact, hang tag is still attached, in the original box or another box, and the wig hasn't been restyled or cut. Wigs MUST BE IN THE CONDITION THEY ARRIVED TO YOU. Please send an email to Chelseysmithcosmetics@gmail.com to begin your return process. Sale, Display, and Halloween wigs are FINAL SALE.
Wigs may be returned for PRODUCT CREDIT (full value) or REFUND to the original payment method MINUS 20% Restocking Fee.
Wigs are the only product eligible for return! No returns on lashes, tanner, lash adhesive, palette rings.
For returns, once item has been received and the returned item meets the requirements after inspection, you'll receive your refund within 3-5 business days (may take longer depending on payment and bank) MINUS the restocking fee.
Customers are responsible for return shipping. All returns MUST be shipped with tracking and the tracking number must be sent to me. Custom orders do not qualify for returns or exchanges.
note: By keeping wig intact with hang tag and lace it ensures product wasn't purchased for 1 time use.